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Lone working presents a unique set of challenges and risks. Both the employer and employee need to consider all of them as part of the risk management exercise.

They should identify any potential risk associated with lone working and discuss it thoroughly. All the parties need to reach an agreement after enough consultation among them.

What You’ll Learn

This document provides guidelines on ensuring a healthy and safe working environment for lone healthcare workers. It will cover the following:

  • Who are lone workers?
  • When are healthcare workers lone? And what jobs do they do?
  • The risks associated with lone working
  • The employer’s responsibilities for keeping their staff safe
  • What to do if an incident occurs
  • Staff responsibilities for keeping themselves and others safe
  • About Zecure, its features, and how it can help keep lone healthcare workers safe

Who are Lone Workers?


Lone workers in the healthcare industry include employees who work independently without colleagues or direct or close supervision.

When are healthcare workers, lone workers? And what jobs do they do?

The situation or location in which these workers are working is lone if there’re no fellow workers nearby, or the workers are out of sight or earshot of their colleagues. Even if other people are in the same building as the healthcare worker, they may be lone workers.

Some of the jobs that make a healthcare employee a lone worker include:

Working away from their regular base, e.g., a nurse on escort duty

Working in the community, e.g., a pediatric nurse visiting homes in a community

Working outside regular working hours

Working separately from other colleagues

Being alone in the building, e.g., a receptionist in a clinic alone

Visiting patients in their residences, e.g., public health nurses, social workers, home helps, and doctors.

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